Order Processing & Customer Service Associate

Join BruntWork as an Order Processing & Customer Service Associate and become a vital part of a dynamic team dedicated to delivering exceptional service. In this role, you will manage order processing, ensure customer satisfaction, and contribute to seamless operations. Located in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, Badung, BruntWork is a leading company in the retail and e-commerce sector, known for its commitment to innovation and customer-centric approach.

As an Order Processing & Customer Service Associate, you will be responsible for handling customer inquiries, processing orders efficiently, and ensuring a smooth shopping experience. This role offers a unique opportunity to work in a vibrant and fast-paced environment, where your skills and dedication will make a significant impact.

Join us and be part of a team that values growth, collaboration, and excellence. We are looking for a proactive and detail-oriented individual who is passionate about delivering outstanding customer service.

📋 Tanggung Jawab Pekerjaan

• Manage order processing from initiation to completion, ensuring accuracy and efficiency.
• Handle customer inquiries and complaints, providing prompt and professional responses.
• Assist in maintaining and updating customer records and order databases.
• Collaborate with the sales and marketing teams to ensure seamless order fulfillment.
• Monitor inventory levels and coordinate with warehouse staff to ensure stock availability.
• Provide exceptional customer service, ensuring customer satisfaction and loyalty.
• Participate in team meetings and contribute to continuous improvement initiatives.
• Adhere to company policies and procedures, ensuring compliance and quality standards.

🎓 Kualifikasi & Syarat

• Minimum of 1 year of experience in order processing, customer service, or a related field.
• Proven ability to handle multiple tasks and meet deadlines in a fast-paced environment.
• Excellent communication and interpersonal skills, with the ability to build rapport with customers.
• Strong organizational skills and attention to detail, with proficiency in using Microsoft Office Suite.
• Familiarity with e-commerce platforms and order management systems such as Shopify, WooCommerce, or Magento.
• Ability to work well under pressure and in a team-oriented environment.
• Fluency in English and Bahasa Indonesia is a plus.
• Valid driver's license and willingness to travel to different locations as needed.

🛠️ Keahlian

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