Operational Manager - Kembar Cafe (Medan)

Join Kembar Cafe, a growing name in Medan’s vibrant hospitality scene, as our Operational Manager. In this pivotal role, you will oversee daily operations, ensure exceptional service standards, and drive team performance to deliver an unforgettable dining experience. Kembar Cafe is a beloved local chain known for its warm atmosphere, diverse menu, and commitment to quality. Located in the heart of Medan, our cafes are bustling hubs where community and great food come together. As our Operational Manager, you’ll play a key role in maintaining our reputation for excellence while fostering a positive work environment for our team.

In this role, you’ll manage everything from inventory and staff scheduling to customer feedback and operational efficiency. You’ll work closely with our kitchen staff, servers, and management team to ensure seamless service and continuous improvement. With Kembar Cafe’s rapid growth, this is an exciting opportunity to shape the future of our brand and make a meaningful impact on our customers and employees.

If you’re passionate about hospitality, thrive in fast-paced environments, and are ready to lead a team to success, we want to hear from you. Join us in Medan and be part of a story that’s still being written.

📋 Tanggung Jawab Pekerjaan

• Oversee daily operations to ensure smooth and efficient service delivery.
• Manage staff scheduling, training, and performance to maintain high service standards.
• Monitor inventory levels and procurement to optimize costs and ensure food quality.
• Conduct regular customer feedback sessions to identify areas for improvement.
• Implement and enforce health and safety protocols in the kitchen and dining areas.
• Collaborate with the management team to develop and execute operational strategies.
• Ensure compliance with local health and safety regulations.
• Lead team meetings and provide guidance to ensure a positive work environment.

🎓 Kualifikasi & Syarat

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 3 years of experience in a managerial role within the hospitality industry.
• Proven track record of successfully managing operations in a fast-paced environment.
• Strong leadership and communication skills.
• Familiarity with POS systems such as Square or Toast.
• Knowledge of food safety and health regulations.
• Ability to work well under pressure and manage multiple tasks simultaneously.
• Certification in hospitality management or a related field is a plus.

🛠️ Keahlian

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