Front Office Staff & Operations Coordinator (Tennis Court)

Are you passionate about sports, hospitality, and creating top-tier service experiences? We are seeking a dynamic Front Office Ace to join our team at a premier tennis facility in Jakarta. This is not just a standard administrative role; we are looking for a proactive individual who thrives on the energy of a bustling tennis court and the satisfaction of delivering exceptional service. If you have a knack for multitasking, a flair for customer relations, and a desire to be the heart of our operations, we want to hear from you!

At our tennis facility, we pride ourselves on being more than just a place to play. We are a community hub where athletes, enthusiasts, and casual players come together to enjoy the game and the camaraderie it brings. As the Front Office Staff & Operations Coordinator, you will be the first point of contact for our members and guests, ensuring their experience is seamless and enjoyable. Your role will involve managing bookings, handling inquiries, and coordinating with our team to ensure smooth operations. This is a fantastic opportunity to be part of a vibrant, sports-focused environment where your skills and enthusiasm will be truly valued.

📋 Tanggung Jawab Pekerjaan

• Manage and coordinate tennis court bookings, ensuring efficient use of resources and high customer satisfaction.
• Handle front desk operations, including check-ins, check-outs, and member registrations.
• Process payments and manage membership renewals and upgrades.
• Assist with event planning and coordination, including tournaments and special events.
• Maintain accurate records of court usage, member information, and financial transactions using our in-house booking system.
• Provide excellent customer service, addressing inquiries and resolving issues promptly and professionally.
• Collaborate with the coaching staff to organize and promote training sessions and clinics.
• Ensure the tennis facility is clean, well-maintained, and ready for use by our members and guests.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in a front office or administrative role, preferably in a sports or hospitality setting.
• Proven ability to multitask and manage multiple responsibilities simultaneously.
• Excellent communication and interpersonal skills, with the ability to interact professionally with a diverse range of people.
• Strong organizational skills, with the ability to prioritize tasks and meet deadlines.
• Familiarity with basic office software, including Microsoft Office Suite, and experience with booking and reservation systems.
• Basic knowledge of tennis rules and regulations is a plus.
• Ability to work in a fast-paced environment, with the flexibility to adapt to changing priorities.
• Passionate about sports and committed to providing top-tier service experiences.

🛠️ Keahlian

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