Healthcare Customer Service Representative - Bali, Indonesia

Join iCare HMO as a Healthcare Customer Service Representative in beautiful Bali and play a pivotal role in enhancing member satisfaction and retention. This position is ideal for compassionate professionals who thrive in a dynamic, people-focused environment. You'll be the friendly face of our healthcare services, handling inquiries, resolving issues, and ensuring our members receive the support they need. With a diverse team of healthcare professionals, you'll contribute to a positive member experience while building strong relationships.

As a Healthcare Customer Service Representative at iCare HMO, you'll be responsible for providing exceptional customer service to our members. You'll handle a wide range of inquiries, from general healthcare questions to complex medical concerns, ensuring our members receive accurate and timely information. This role offers a unique opportunity to make a direct impact on member satisfaction and retention in the vibrant and culturally rich setting of Bali.

Every day, you'll interact with our members, addressing their healthcare needs with empathy and professionalism. You'll use our proprietary member portal and healthcare management system to streamline communication and ensure seamless service delivery. This position is perfect for those who are passionate about healthcare and committed to providing outstanding customer service.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional customer service to members, addressing inquiries and concerns with empathy and professionalism.
• Handle a wide range of healthcare-related queries, from general information to complex medical issues, ensuring accurate and timely responses.
• Assist members with their healthcare needs, including scheduling appointments, providing medical information, and coordinating with healthcare providers.
• Use our proprietary member portal and healthcare management system to streamline communication and ensure seamless service delivery.
• Maintain detailed records of all member interactions and ensure compliance with healthcare regulations and policies.
• Collaborate with the healthcare team to resolve member concerns and ensure a positive member experience.
• Participate in training and development programs to enhance your skills and knowledge in healthcare customer service.
• Contribute to the continuous improvement of our customer service processes and procedures.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Healthcare Administration, Business Administration, or a related field.
• Minimum of 2 years of experience in customer service, healthcare, or a related field.
• Strong communication and interpersonal skills, with the ability to build rapport and trust with members.
• Excellent problem-solving and conflict resolution skills.
• Proficiency in English, both written and spoken.
• Familiarity with healthcare terminology and concepts.
• Ability to work in a fast-paced, dynamic environment.
• Strong organizational and time management skills.

🛠️ Keahlian

Lowongan Terkait