Bilingual Customer Service Agent (Korean & English) - Bali, Indonesia

Influx Services is a global leader in delivering 24/7, on-demand customer support for international brands. As a Bilingual Customer Service Agent (Korean & English), you'll be the voice of our clients in Bali, ensuring their customers receive the best service possible.

Every day, you'll handle customer inquiries, resolve issues, and provide support in both Korean and English. You'll work with our state-of-the-art tools like Zendesk, LiveChat, and TeamViewer, ensuring a smooth and efficient customer experience.

Join us in Bali, where you'll not only grow professionally but also experience the vibrant culture and stunning landscapes. We offer competitive salaries, comprehensive benefits, and opportunities for career advancement.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional customer service in both Korean and English, ensuring customer satisfaction.
• Handle customer inquiries and resolve issues promptly and accurately.
• Use tools like Zendesk, LiveChat, and TeamViewer to manage and track customer interactions.
• Maintain accurate records of all customer interactions and support requests.
• Collaborate with the team to continuously improve our customer support processes.
• Stay updated with the latest industry trends and best practices in customer service.
• Participate in training and development programs to enhance your skills.
• Adhere to company policies and procedures, ensuring a high standard of service.

🎓 Kualifikasi & Syarat

• Fluent in both Korean and English, both written and spoken.
• At least 1-2 years of experience in customer service, preferably in an international setting.
• Experience with customer service software like Zendesk, LiveChat, or similar tools.
• Strong communication and interpersonal skills.
• Ability to work well under pressure and meet tight deadlines.
• Proactive and solution-oriented mindset.
• Basic computer skills and familiarity with Microsoft Office suite.
• Passion for delivering excellent customer service and a commitment to continuous learning.

🛠️ Keahlian

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