Junior Collection Field Officer - Cikarang

Join Fifgroup as a Junior Collection Field Officer in Cikarang and play a vital role in ensuring timely loan repayments while maintaining strong customer relationships. This position offers a unique opportunity to develop your skills in financial services, customer service, and field operations. As a Junior Collection Field Officer, you'll be responsible for visiting borrowers to collect payments, negotiate repayment plans, and provide excellent customer service. This role is perfect for someone looking to start their career in finance, with a clear path for growth and development within the company.

Fifgroup is a leading financial services company in Indonesia, known for its commitment to customer satisfaction and innovative financial solutions. With a strong presence in Cikarang, we are dedicated to providing reliable and efficient financial services to our customers. By joining our team, you'll be part of a company that values its employees and offers a supportive work environment.

In this role, you will spend your days visiting borrowers, negotiating payments, and building strong relationships. You'll use tools like GPS for tracking visits, a mobile app for managing collections, and a CRM system for customer data. This hands-on experience will give you valuable insights into the financial services industry and help you grow your career.

📋 Tanggung Jawab Pekerjaan

• Visit borrowers to collect payments and negotiate repayment plans
• Use GPS and mobile apps to track visits and manage collections
• Maintain and update customer data in the CRM system
• Provide excellent customer service and build strong relationships with borrowers
• Report collection activities and follow up on overdue payments
• Collaborate with the collections team to resolve payment issues
• Adhere to company policies and procedures for collections
• Participate in training and development programs to enhance skills

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Finance, or related field
• Minimum 1-2 years of experience in collections or customer service
• Strong communication and negotiation skills
• Familiarity with GPS and mobile applications for field operations
• Ability to work independently and meet daily targets
• Knowledge of financial services and collections processes
• Proficiency in Indonesian and English
• Valid driver's license and reliable transportation

🛠️ Keahlian

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